Last updated: 25th May, 2021
The website https://desteksolutions.com (“Website“) is owned and operated by Destek Infosolutions, a company incorporated under Indian Companies Act, 2013 (“Destek“) having its registered office at Office no. 202-B, Town square Shopping Centre S. no. 230/A/3/1, Viman Nagar, Pune, Maharashtra 411014.
Users are requested to read and understand the Policy very carefully before using or accessing the Website. Through this Policy, Destek intends to convey how the user’s information is collected and used by Destek while providing the services of the Website. This Policy is binding on every user of the Website and users who do not agree with the terms of this Policy should not use or access the Website.
‘User information’ for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph, and other information collected by Destek to provide specific services to the user through the Website. The user has the option not to provide User Information by not availing the specific services for which the User Information may be required.
If any user is providing any User Information on behalf of any corporation, company, institution, association, or other entity, the user should be authorized by such corporation, company, institution, association, or other entity to provide such information to Destek.
Destek receives, scrutinizes, and stores User Information for security and technical reasons such as IP address, login id, email address, password, device connection information, transaction history, date, time, and duration of the session on the Website.
Destek automatically receives the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc. Destek will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age, or income level).
The user can add or update the User Information on a regular basis. When the user updates the User Information, Destek will keep a copy of the prior version for its records.
As part of the registration process on the Site, Destek may collect the following personally identifiable information about you:
- Name including first and last name,
- alternate email address,
- mobile phone number and contact details,
- Postal code,
- Demographic profile (like your age, gender, occupation, education, address, etc.) and
- Information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page, and any such browsing information.
USE OF INFORMATION & DISCLOSURE
The User Information is primarily used by Destek to facilitate a better, customized, and convenient use of the Website’s services. The User Information is used by Destek inter alia to
(i) respond to the user’s queries, requests, and inquiries;
(ii) update new features of the Website,
(iii) improve and customize the Website’s service,
(iv) detect and prevent fraud and abuse of the Website,
(v) examine the identity of the users and the authenticity of offers, delivery or transfer of offers, etc.
(vi) administer the Website,
(viii) send surveys and marketing communications that Destek believes may be of interest to the user;
(ix) personalize the user’s experience on the Website by presenting advertising, products, and offers tailored for the user;
(x) help the user address its problems with the Website including addressing any technical problems;
(xi) complete and fulfill the user’s purchase, process payments, communicate with the user regarding the user’s purchase and provide the user with related customer service; and
(xii) protect the integrity of the Website.
Destek may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. Destek does not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought from the user. Destek understands that the User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with:
(i) third party vendors for delivery of the products ordered through the Website,
(ii) third party service providers engaged by Destek to perform the services on Destek’s behalf,
(iii) third party service providers for the purpose of the Website’s security, maintenance, repair, or other technical reasons.
Destek may, if the user so chooses, send direct advertisement mailers to the user at the address given by the user. The user has the option to opt-out of this direct mailer by clicking on the unsubscribe link option attached to the email. Destek respects the user’s privacy and if the user does not want to receive email or other communications from Destek, the user may inform the same to our customer care service.
User represents that:
- The Information you provide to Destek from time to time is and shall be authentic, correct, current, and updated and You have all the rights, permissions, and consents as may be required to provide such Information to Destek.
- You are providing the Information to Destek and Destek’s consequent storage, collection, usage, transfer, access, or processing of the same shall not violate any third party agreement, laws, charter documents, judgments, orders, and decrees.
- Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on a commercially reasonable basis require such third parties to adopt reasonable security standards to safeguard your information/data.
SECURITY & USER RESTRICTION
Destek implements standard measures to protect against unauthorized access to and unlawful interception of User Information. However, no internet site can fully eliminate security risks. Destek endeavors to take all measures to protect the security, integrity, and confidentiality of the User Information against unauthorized breach and hacking. To check possible vulnerabilities and attacks, Destek may conduct a periodical internal review of data and security measures on the Website. Destek may use such software as it determines is best for maintaining security. However the internet is not a secure environment, and the Website cannot ensure or warrant 100% security of the User Information.
If any user is provided with any identification code, password, or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. To prevent third party’s access to the Website the user should sign out from the user account after availing of the services through the Website. Destek has the right to disable the identification code or password, whether chosen by any user or allotted by Destek, at any time, if the user fails to comply with instructions or terms, conditions, or policies of Destek.
The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and Destek is not responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipment through which the user uses and accesses the Website.
Notwithstanding anything contained in this Policy or elsewhere, Destek shall not be held responsible for any loss, damage, or misuse of the User Information, if such loss, damage, or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of Destek and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
INTELLECTUAL PROPERTY RIGHTS
Company retains all interest in and to the Service it provides through the website, including all documentation, modifications, improvements, upgrades, derivative works, and all other Intellectual Property rights in connection with the Service, including Company’s name, logos. and trademarks reproduced through the Service.
THIRD-PARTY WEBSITES AND LINKS
Based on the User Information including the nature of products purchased by the user through the Website, Destek may display personalized third-party advertisements on the Website. When the user clicks on the advertisement link, the third-party advertisers may assume that the user has met the criteria that were used to personalize the advertisement. The user acknowledges and agrees that in no event Destek is responsible for the user accessing the services of third-party advertisers or other websites.
This Policy is to be read in conjunction with and shall be deemed to be part of the Website’s Terms & Services.
The User Information resides in Destek’s database for a certain period even after the user ceases to use or access the Website and in such cases, Destek is not liable for any usage of the User Information after the user ceases to use or access the Website.
The Users agree and acknowledge that User Information collated through the Website could be stored and processed in any other country across the world. The users acknowledge that for effective provision of the Website’s services in respective territories including territories outside India, the User Information may be stored or processed by trusted third parties. Whenever the User Information is shared with trusted third parties in countries outside India, Destek endeavors that the User Information is transferred in accordance with the applicable laws of India.
The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which Destek is not responsible.
The user agrees and acknowledges Destek’s right to utilize the user’s posts, contents, information, and other personal data to provide services through the Website. The contents on the Website may contain comments, post, and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Website may be viewed by other users and Destek cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Website.
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
The Grievance Officer
Destek Infosolutions Pvt. Ltd.
Address: Office no. 202-B, Town square Shopping Centre S. no. 230/A/3/1, Viman Nagar, Pune, Maharashtra 411014
GOVERNING LAW AND JURISDICTION
The terms and conditions of this Policy shall be governed by Indian Law and the courts in Pune shall only have exclusive jurisdiction to resolve any disputes.
UNCONDITIONAL CONSENT OR AGREEMENTS TO DESTEK AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000.